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Thank you for choosing BetaSols for your digital service needs. We strive to provide excellent service and ensure your satisfaction with our offerings. We understand that circumstances may arise where a refund is necessary, and to address such situations transparently and fairly, we have established a comprehensive refund policy. Our refund policy outlines the terms and conditions under which refunds can be requested. Please take a moment to familiarize yourself with our policy below.
In the event that a client mistakenly purchases any of our services and wishes to cancel their order before submitting their requirements and before any work has commenced on the project, we offer a full refund. We understand that errors can occur, and we are committed to ensuring a hassle-free resolution for our clients in such instances.
Our refund policy varies from service to service depending on the nature of the service and its workflow. Please take a moment to review our refund policy for each of our services.
Given the nature of SEO work, measurable results may not be immediate, and outcomes can vary depending on factors such as industry competitiveness and algorithm changes. Consequently, we do not offer refunds based on performance metrics for our SEO services.
However, we understand that circumstances may change, and clients may need to cancel a project mid-process. To accommodate such situations, we offer partial refunds based on the project's completion stage. For instance, if a client decides to cancel before the project reaches 10% completion, we provide a full refund. As the project progresses, the refund percentage adjusts accordingly, ensuring fairness to both parties.
You can find the details of the refund percentage with respect to project progress in the following table:
| Project Completion Stage | Refund Percentage |
|---|---|
| Before 10% completion | 100% Refund |
| 10% - 20% completion | 75% Refund |
| 20% - 50% completion | 50% Refund |
| After 50% completion | 0% Refund |
Our Logo Design service is truly one of a kind. It doesn’t require you to pay anything upfront. That means our clients are not obligated to make any financial commitment until they are fully satisfied with the final design.
We design multiple logo concepts based on the client's requirements and preferences. The client has the opportunity to review these concepts and provide feedback. If the client likes any of the concepts and wishes to proceed further with it, we refine the selected concept until the client is completely satisfied with the final design.
Only after the client approves the final logo design do they proceed with payment. If the client is not satisfied with the initial logo design concepts or the final end product, they have the option to walk away without paying.
Our Branding services encompass a comprehensive approach to developing a cohesive brand identity for our clients. Unlike logo design, clients have to pay upfront for this service and must already have a logo. If a client doesn’t already have a logo, we recommend getting our Logo Design service before proceeding with this service.
In this service, we present multiple branding concepts based on the requirements of our clients. Once the client selects a design concept that resonates the most with their needs, we polish it further based on their feedback until complete satisfaction is achieved.
In the event that a client is unsatisfied with all initial concepts and wishes to cancel, a full refund is provided. However, if the client wishes to cancel the order after selecting a design concept (i.e. work on the final design has started), we offer a 50% refund.
Once the order is fulfilled according to the client's requirements and the files are handed over to the client, the client has 7 days to request any revisions or modifications (within the design spectrum) free of cost. After 7 days, any revisions or modifications will be charged additionally.
If a client doesn’t respond within 7 days of receiving the final design, the order shall be deemed fulfilled and completed according to the client's requirements, and therefore, any refund/revision/modification request shall not be entertained.
Here at BetaSols, we maintain a strict policy against plagiarism. If a client discovers any instances of plagiarism within the content delivered by our team, they are entitled to a full refund. We take such matters seriously and will investigate and address any concerns promptly to maintain the integrity of our services.
We understand that each client has unique preferences and requirements when it comes to content writing. If a client is dissatisfied with the content provided due to reasons such as writing style, information coverage, or any other aspect, we offer revisions based on the package purchased by the client. The number of revisions available varies depending on the package selected by the client. Our goal is to tailor the content precisely to the client's specifications and ensure their complete satisfaction.
We pride ourselves on our client-centric approach. We ensure that our social media marketing campaign is crafted to meet the unique requirements and objectives of our clients on top of effectively communicating their brand message across social platforms. Throughout the project, we maintain open communication with our clients and share each social media post for their review and feedback before posting it on their social platforms.
If a client is dissatisfied with any aspect of any post, they can provide feedback, and we will revise the content accordingly to align with their preferences. However, we understand that circumstances may change, and clients may need to cancel a project mid-process due to any reason. To accommodate such situations, we offer partial refunds based on the project's completion stage.
For instance, if a client decides to cancel before the project reaches 10% completion, we provide a full refund. As the project progresses, the refund percentage adjusts accordingly, ensuring fairness to both parties. You can find the details of the refund percentage with respect to project progress in the following table:
| Project Completion Stage | Refund Percentage |
|---|---|
| Before 10% completion | 100% Refund |
| 10% - 20% completion | 75% Refund |
| 20% - 50% completion | 50% Refund |
| After 50% completion | 0% Refund |
We prioritize client satisfaction above everything and are dedicated to delivering video animations that meet and exceed our client's expectations. Throughout the video animation process, we maintain open communication with our clients and provide opportunities for feedback at every stage.
We understand that revisions may be necessary to ensure the video aligns perfectly with the client's vision. Therefore, we offer unlimited revisions until the client is fully satisfied with the end product. Sadly, we do not offer refunds for our video animation services once the project has commenced and work has begun on the client's video. However, we do provide unlimited revisions to ensure client satisfaction.
Our web design and development process begins with the creation of a demo website based on the client's requirements. We offer multiple demo iterations as specified in the package purchased by the client. If the client is dissatisfied with the initial demo and wishes to explore another direction, we gather feedback and prepare a new demo based on their revised requirements.
If a demo aligns with the client's requirements and they express an intention to advance, the project transitions from the demo to the final design phase. In the final design phase, we gather detailed feedback from the clients and polish the selected design to ensure it meets their requirements.
We offer different refund percentages based on the stage of the project. If the client wishes to cancel the project after the first demo, we offer a 100% refund. After the second demo, we offer a 75% refund, and after the third demo, we offer a 50% refund. However, once the project successfully progresses beyond the demo phase, no refunds are offered. Instead, we continue to revise the website until it meets the client's requirements. Please note that the project can progress from the demo phase to the final design phase at any demo iteration.
| Project Cancellation Stage | Refund Percentage |
|---|---|
| After First Demo | 100% Refund |
| After Second Demo | 75% Refund |
| After Third Demo | 50% Refund |
| Final Design Phase | 0% Refund |
Upon delivery of the final website, the client has a 10-day period to request any revisions or modifications free of charge. We prioritize client feedback and aim to address any concerns promptly during this period. After the 10-day period has elapsed, any additional revisions or modifications will be subject to additional charges.
If a client doesn’t respond within 10 days of receiving the final design, the order shall be deemed fulfilled and completed according to the client's requirements, and therefore, any refund/revision/modification request shall not be entertained.
Our eCommerce website development process begins with the creation of a demo eCommerce store based on the client's requirements. We offer multiple demo iterations as specified in the package purchased by the client. If the client is dissatisfied with the initial demo and wishes to explore another direction, we gather feedback and prepare a new demo based on their revised requirements.
If a demo aligns with the client's requirements and they express an intention to advance, the project transitions from the demo to the final design phase. In the final design phase, we gather detailed feedback from the clients and polish the selected design to ensure it meets their requirements.
We offer different refund percentages based on the stage of the project. If the client wishes to cancel the project after the first demo, we offer a 100% refund. After the second demo, we offer a 75% refund, and after the third demo, we offer a 50% refund. However, once the project successfully progresses beyond the demo phase, no refunds are offered. Instead, we continue to revise the eCommerce website until it meets the client's requirements. Please note that the project can progress from the demo phase to the final design phase at any demo iteration.
| Project Cancellation Stage | Refund Percentage |
|---|---|
| After First Demo | 100% Refund |
| After Second Demo | 75% Refund |
| After Third Demo | 50% Refund |
| Final Design Phase | 0% Refund |
Upon delivery of the final eCommerce website, the client has a 10-day period to request any revisions or modifications free of charge. We prioritize client feedback and aim to address any concerns promptly during this period. After the 10-day period has elapsed, any additional revisions or modifications will be subject to additional charges.
If a client doesn’t respond within 10 days of receiving the final design, the order shall be deemed fulfilled and completed according to the client's requirements, and therefore, any refund/revision/modification request shall not be entertained.
To be eligible for a refund, clients must adhere to the following criteria:
Upon receiving a refund request that meets the eligibility criteria, our customer support team will review the request and assess the project's progress. If the request is approved, the refund will be processed within 2 weeks.
Please note that certain items are non-refundable, including but not limited to:
If you have any questions or concerns regarding our refund policy, please don't hesitate to contact our customer support team. We are here to assist you and ensure your satisfaction with our services.
BetaSols reserves the right to update or modify this refund policy at any time without prior notice. It is the responsibility of the client to review this policy periodically for any changes. By engaging our services, clients agree to abide by the terms and conditions outlined in this refund policy.
We appreciate your understanding and cooperation regarding our refund procedures. Thank you for choosing BetaSols for your digital needs.